Work Experience Assistant Manager - WIOA

GENERAL SUMMARY:

Reporting to the Workforce Development Operations Manager, the Work Experience Assistant Manager – WIOA provides leadership and operational oversight for Workforce Innovation and Opportunity Act (WIOA) programs and staff. This position is responsible for supervising employees, managing program operations, ensuring compliance with WIOA regulations and contractual requirements, monitoring performance outcomes, developing employer partnerships, and supporting successful workforce development services. The Work Experience Assistant Manager – WIOA serves as a frontline leader responsible for staff development, operational excellence, participant success, and strategic growth initiatives while upholding Goodwill's Mission, Vision, and Values. 

ESSENTIAL DUTIES & RESPONSIBILITIES:

Staff Leadership & Supervision

• Supervises, coaches, mentors, and develops assigned Workforce Development staff to ensure achievement of performance goals and high-quality participant services.
• Participates in recruiting, hiring, onboarding, training, performance evaluations, corrective action processes, and professional development planning.
• Provides leadership and accountability through regular supervision, staff meetings, case reviews, and performance coaching.
• Promotes a culture of continuous improvement, collaboration, and customer service excellence.
• Ensures compliance with organizational policies and Human Resources procedures.

Program Operations & Performance Management

• Oversees daily operations of assigned WIOA workforce development programs and services.
• Monitors enrollment, service delivery, work experience participation, employment outcomes, credential attainment, measurable skill gains, retention, and other key performance indicators.
• Develops and implements corrective action plans when program performance falls below contractual or organizational goals.
• Serves as the primary escalation point for operational issues affecting participant services, staff performance, or program outcomes.
• Ensures effective resource utilization and operational efficiency.

WIOA Program Administration

• Oversees participant eligibility, enrollment, assessment, service delivery, and case management activities.
• Ensures compliance with all WIOA regulations, policies, procedures, and contractual requirements.
• Monitors participant progress toward educational, occupational, employment, and career pathway goals.
• Supports implementation of youth work experience, paid work experience, career exploration, and workforce readiness initiatives.
• Collaborates with workforce system partners to expand opportunities and improve participant outcomes.

Employer Development & Work Experience

• Leads the development, placement, monitoring, and successful completion of work experience opportunities.
• Develops strategic partnerships with employers, industry leaders, and community organizations.
• Expands employment opportunities, career pathways, internships, and work-based learning opportunities for participants.
• Provides guidance and support to employers to promote successful placements and retention.
• Represents Goodwill in workforce development initiatives, job fairs, hiring events, and employer engagement activities.

Compliance, Data Management & Quality Assurance

• Ensures timely and accurate participant documentation, case notes, service tracking, and reporting within TruTrack and other required systems.
• Reviews data regularly to identify trends, improve outcomes, and support continuous quality improvement efforts.
• Maintains compliance with WIOA regulations, contractual requirements, CARF standards, and organizational policies.
• Ensures program files and documentation remain audit-ready.
• Oversees quality assurance activities to improve service delivery and participant success.

Financial & Contract Oversight

• Oversees assigned program operations, including contract deliverables, billing coordination, and compliance requirements.
• Collaborates with Finance to ensure accurate billing, reimbursement requests, and fiscal accountability.
• Monitors expenditures and performance to support financial sustainability and program effectiveness.
• Assists with grant implementation and workforce development expansion efforts.

Community & Partner Engagement

• Represents Goodwill at workforce development boards, AJCC partner meetings, employer events, educational institutions, and community forums.
• Strengthens partnerships with workforce system partners, employers, educational organizations, referral agencies, and community stakeholders.
• Promotes workforce development services through presentations, outreach activities, and community engagement efforts.
• Supports departmental growth through strategic partnership development and regional workforce initiatives.

Other Duties

• Performs other duties as assigned.

QUALIFICATIONS:

Basic Qualifications of the Role:

• Must have a passion for Goodwill’s mission to help people with disadvantages achieve self-sufficiency, with a particular emphasis on serving people with disabilities.
• Must demonstrate a professional and courteous attitude and work cooperatively within a team environment.
• Must be able to demonstrate excellent networking and presentation skills.
• Ability to maintain a high degree of confidentiality and professional integrity.
• Must be proactive and self-motivated under tight deadlines with the ability to take direction and function under high pressure.
• Ability to maintain a high degree of confidentiality and professional integrity.
• Must have reliable transportation with the ability to travel to multiple locations in a single day that does not interfere with performing the essential functions of the job description or cause tardiness or unexcused absences.
• Must provide proof of identification and eligibility to work in the United States.
• Must pass a drug screening and maintain compliance with the organization's drug and alcohol policy.
• Must pass a background screening and maintain compliance with the organization's associated policies.
• Must not have a record or disclosure of criminal conviction that indicates an ongoing tendency toward theft, violence, dishonesty, deceit, drug manufacture or sale, moral turpitude or predatory behavior.
• Must not present a direct threat of safety and health to self, others or property.
• Must be able to perform essential functions of this job description with or without reasonable accommodation.
• Must immediately inform Goodwill of any arrests and/or convictions that occur while employed at Goodwill.

Preferred Qualifications of the Role:

• Associate degree in social work, vocational rehabilitation, special education, social/behavioral science, or another related field preferred.

POSITION INFORMATION:

This position is a full time, non-exempt position eligible for Medical, Dental, Vision, Life Insurance; 403(b) retirement plan; Paid Holidays, Vacation and Sick Leave. This position is employed by Goodwill Industries® of Sacramento Valley and Northern Nevada, Inc.

POSITIONS SUPERVISED:

• Workforce Development Coordinators
• Employment Specialists
• Program Support Staff
• Interns and Volunteers

WORK CONDITIONS/HAZARDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to drive, stand, walk, sit, use hands and fingers, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Work environment is usually hectic/fast paced with frequent short deadlines and instances of unusual situations. Travel to various company locations may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. This job description does not cover all the activities, duties or responsibilities required of this role. Omission of specific statements of duties does not exclude them from the position if the work is similar or related to the position. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice to accommodate the needs of the organization. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.