Work Experience Assistant Manager - DOR

GENERAL SUMMARY:

Reporting to the Senior Manager, Workforce Development, the Work Experience Assistant Manager – DOR provides leadership and operational oversight for Department of Rehabilitation (DOR) workforce development services and staff. This position is responsible for supervising assigned employees, managing program operations, ensuring compliance with DOR contractual requirements, achieving performance outcomes, developing strategic employer partnerships, and maintaining collaborative relationships with DOR counselors and community partners. The Work Experience Assistant Manager - DOR serves as a frontline leader responsible for program quality, staff development, participant success, continuous improvement, and achievement of organizational goals while upholding Goodwill's Mission, Vision, and Values. 

ESSENTIAL DUTIES & RESPONSIBILITIES:

Staff Leadership & Supervision

• Supervises, coaches, mentors, and develops assigned Workforce Development staff to ensure high-quality service delivery and achievement of program goals.
• Participates in staff recruitment, interviewing, hiring, onboarding, training, performance evaluations, corrective action processes, and professional development planning.
• Provides ongoing guidance, accountability, and support to staff while promoting a culture of excellence, collaboration, and continuous improvement.
• Conducts regular staff meetings, case reviews, and performance discussions.
• Ensures compliance with organizational policies, procedures, and Human Resources requirements.

Program Operations & Performance Management

• Oversees daily operations of assigned DOR workforce development services, ensuring effective service delivery and achievement of contractual obligations.
• Monitors enrollment, service utilization, work experience placements, employment outcomes, retention rates, and other key performance indicators.
• Develops and implements corrective action strategies when performance metrics fall below established goals.
• Serves as the primary escalation point for operational issues affecting participant services, program compliance, or staff performance.
• Maintains accountability for assigned program outcomes and operational effectiveness.

Employer Development & Work Experience

• Leads the development, placement, monitoring, and successful completion of work experience opportunities.
• Develops and maintains strategic employer relationships that expand employment and work-based learning opportunities for participants.
• Conducts outreach to employers, industry leaders, and community partners to identify workforce needs and employment opportunities.
• Collaborates with employers to support successful participant placements, accommodations, retention, and long-term employment outcomes.
• Represents Goodwill at employer events, workforce development initiatives, and community outreach activities.

DOR Partnership & Authorization Management

• Serves as the primary liaison with Department of Rehabilitation counselors regarding participant services, authorizations, progress, and outcomes.
• Oversees authorization management processes to ensure timely service delivery and appropriate utilization of authorized services.
• Maintains strong working relationships with DOR counselors, administrators, and regional leadership.
• Provides timely updates and communication regarding participant status, services provided, and program outcomes.
• Supports successful contract performance through effective collaboration and responsiveness to DOR stakeholder needs.

Compliance, Data Management & Quality Assurance

• Ensures timely and accurate data entry, case notes, service documentation, and reporting within TruTrack and other required systems.
• Reviews program data to identify trends, address deficiencies, and improve participant outcomes.
• Maintains compliance with DOR contracts, CARF standards, Goodwill policies, and applicable federal, state, and local regulations.
• Ensures documentation quality, audit readiness, and accurate recordkeeping.
• Oversees reporting of incidents, accommodations, participant progress, and required program documentation.

Financial & Contract Oversight

• Oversees assigned program operations related to contract deliverables, authorization management, billing coordination, and compliance requirements.
• Collaborates with Finance to ensure accurate invoicing and reimbursement for services provided.
• Monitors program expenditures and revenue performance to support departmental financial goals.
• Supports grant implementation and workforce development growth initiatives.

Community & Partner Engagement

• Represents Goodwill at workforce development, community, and partner meetings.
• Strengthens relationships with DOR, employers, educational institutions, referral agencies, and community partners.
• Promotes awareness of workforce development services through presentations, networking events, and community outreach activities.
• Supports organizational growth through partnership development and community engagement.

Other Duties

• Performs other duties as assigned.

QUALIFICATIONS:

Basic Qualifications of the Role:

• Must have a passion for Goodwill’s mission to help people with disadvantages achieve self-sufficiency, with a particular emphasis on serving people with disabilities.
• Must demonstrate a professional and courteous attitude and work cooperatively within a team environment.
• Must be able to demonstrate excellent networking and presentation skills.
• Ability to maintain a high degree of confidentiality and professional integrity.
• Must be proactive and self-motivated under tight deadlines with the ability to take direction and function under high pressure.
• Ability to maintain a high degree of confidentiality and professional integrity.
• Must have reliable transportation with the ability to travel to multiple locations in a single day that does not interfere with performing the essential functions of the job description or cause tardiness or unexcused absences.
• Must provide proof of identification and eligibility to work in the United States.
• Must pass a drug screening and maintain compliance with the organization's drug and alcohol policy.
• Must pass a background screening and maintain compliance with the organization's associated policies.
• Must not have a record or disclosure of criminal conviction that indicates an ongoing tendency toward theft, violence, dishonesty, deceit, drug manufacture or sale, moral turpitude or predatory behavior.
• Must not present a direct threat of safety and health to self, others or property.
• Must be able to perform essential functions of this job description with or without reasonable accommodation.
• Must immediately inform Goodwill of any arrests and/or convictions that occur while employed at Goodwill.

Preferred Qualifications of the Role:

• Associate degree in social work, vocational rehabilitation, special education, social/behavioral science, or another related field preferred.

POSITION INFORMATION:

This position is a full time, non-exempt position eligible for Medical, Dental, Vision, Life Insurance; 403(b) retirement plan; Paid Holidays, Vacation and Sick Leave. This position is employed by Goodwill Industries® of Sacramento Valley and Northern Nevada, Inc.

POSITIONS SUPERVISED:

• Workforce Development Coordinators
• Employment Specialists
• Program Support Staff
• Interns and Volunteers

WORK CONDITIONS/HAZARDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to drive, stand, walk, sit, use hands and fingers, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Work environment is usually hectic/fast paced with frequent short deadlines and instances of unusual situations. Travel to various company locations may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. This job description does not cover all the activities, duties or responsibilities required of this role. Omission of specific statements of duties does not exclude them from the position if the work is similar or related to the position. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice to accommodate the needs of the organization. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.