Project Coordinator - Housing Intake & Diversion

Project Coordinator – Housing Intake & Diversion

Program Area: Integrated Care Navigation, PSAP Model

Sacramento, CA
Full-Time, Non-Exempt
$25.00 – 31 hourly
Reports to: Project Manager

About Community HealthWorks

Community HealthWorks (CoHeWo) is committed to advancing health equity and improving access to care for underserved communities. We partner with managed care plans, health systems, community-based organizations, and government agencies to ensure individuals and families can access the coverage, services, and resources they need to thrive.

As we strengthen our coordinated navigation infrastructure, we are expanding our expertise in housing prevention and cross-system care coordination to improve access, reduce system silos, and support long-term stability. 

Position Summary

The Project Coordinator – Housing Intake & Diversion serves as the front-door intake coordinator for housing prevention services under the Problem Solving Access Point (PSAP) model.

This role manages housing-related referrals, conducts eligibility screening, and facilitates structured problem-solving conversations to support individuals experiencing housing instability. The Coordinator plays a central role in ensuring consistent and equitable access to services, including applying eligibility criteria, supporting diversion strategies, and facilitating timely connection to appropriate resources.

While this role is grounded in housing prevention, it is part of a broader coordinated navigation framework that connects individuals to housing, health, and benefits resources as needed.

This role requires consistent, timely documentation in both HMIS and Salesforce Nonprofit Cloud (NPC) to support coordinated care and housing system reporting requirements.

This role focuses on referral coordination, diversion strategy, and effective routing to appropriate services, including housing stabilization and other supportive resources as needed.

What You’ll Do

Referral Intake & Triage

• Monitor and respond to coordinated access and 2-1-1 referrals.
• Contact referred households within required timeframes (72 hours).
• Conduct housing prevention eligibility screening and intake.
• Complete HMIS enrollment within 24 hours of intake.
• Maintain accurate referral tracking, documentation, and follow-up.
• Manage referral workflows to ensure timely intake, diversion planning, and service handoff.

Diversion & Problem-Solving

• Facilitate housing-focused problem-solving conversations.
• Identify alternative housing options, informal supports, and community resources.
• Develop short-term stabilization strategies to help prevent shelter entry.
• Assess and flag needs that may require additioanl support across housing, health, or benefits systems (e.g., CalAIM).

Documentation & Data Integrity

• Complete timely and accurate documentation in all required data systems, including HMIS and Salesforce Nonprofit Cloud (NPC), in alignment with program expectations.
• Ensure all client assessments, housing stabilization plans, landlord engagement, and financial assistance requests are documented consistently across systems.
• Maintain compliance with Sacramento CoC data standards, PSAP requirements, and internal organizational data policies.
• Support data quality and validation processes to ensure accuracy, completeness, and reporting readiness.

Collaboration

• Coordinate case assignment and warm handoff to Housing Stabilization CHWs when ongoing services are needed.
• Partner across program areas to support seamless and coordinated client experience.
• Participate in team meetings and continuous quality improvement efforts.

What We’re Looking For

Education & Experience

• Bachelor’s degree in social work, public health, or related field preferred (or equivalent experience).
• Minimum two (2) years of experience in community-based navigation, case management, or care coordination across housing, health, and/or benefits access. 
• Experience working with public systems (e.g., Medi-Cal, CalFresh, CalWORKs, coordinated entry) preferred. 
• Familiarity with HMIS or similar data systems is helpful, but not required. 
• Experience with diversion/problem-solving models preferred.
• Experience in nonprofit, healthcare, housing, or community-based environments preferred.
  

Skills & Attributes

• Strong assessment and client engagement skills.
• Ability to manage high-volume referral workflows.
• Organized and detail-oriented documentation practices.
• Strong written and verbal communication skills.
• Cultural humility and trauma-informed approach.

Requirements

• Ability to maintain strict confidentiality.
• Valid CA Class C Driver’s License and proof of auto insurance.
• Reliable transportation for local travel.
• Ability to work occasional extended hours based on program needs.

Employment is contingent upon completion of a criminal background check. Findings will be reviewed in relation to job responsibilities and in accordance with applicable laws.

Must comply with any immunization, health screening, or safety requirements required by partner sites or public health regulations.

Work Environment & Schedule

This is a full-time position, typically Monday through Friday between 7:30 a.m. and 5:00 p.m., subject to program needs.

This role includes:

• Office-based work
• Extended computer use
• Regular telephone communication
• Occasional community-based engagement

Physical & Emotional Demands

This position requires sitting, standing, walking, and regular computer use. Occasional bending, reaching, and lifting up to 15 pounds may be required.

The role involves supporting individuals and families experiencing housing instability and financial stress. The ability to maintain professionalism, discretion, emotional regulation, and sound judgment in high-stress situations is essential.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

How to Apply

Please submit your application through our Paylocity portal, including:

• Resume
• Cover letter
• Completed application and supplemental questions