Guest Service Expert

At Smashburger, we don’t just make burgers—we create crave-worthy moments that keep guests coming back for more. We’re driven by a shared commitment to excellence, working as one team and taking bold action to deliver unforgettable experiences. Here, you’ll be part of a group that works hard and genuinely cares—where passion and dedication matter just as much as skill. At Smashburger, we live by our values:

Taste Obsessed – Bring flavor into every shift 

Premium Experience – Lead Boldly. Deliver Flawlessly 

Stay Hungry – Literally & Figuratively 

One Team! One Smash! – Smash Together 

Do What’s Right – Act with honesty and consistency. 

If this sounds like your kind of place, we’d love to have you on the team! 

• Earn extra with tip share (up to $2/hour)
• 50% off delicious menu items
• Flexible schedules in a fun, team-focused environment
• Paid time off, medical, dental & vision benefits*
• 401(k) match (21+)
• Employee Assistance Program
• Referral bonuses
• Fast-track opportunities for growth and leadership roles
• Free uniform

*Eligibility based on tenure and hours worked

What You’ll Do

As a Guest Service Expert, you’ll create great experiences for every guest by:

• Greeting guests with a friendly, positive attitude
• Taking accurate orders and handling payments
• Making menu recommendations and upselling when appropriate
• Keeping the dining area clean and welcoming
• Supporting your team in a fast-paced environment
• Ensuring every guest leaves satisfied

• No experience needed—we provide training
• Must be at least 16 years old
• Strong communication and teamwork skills
• Ability to stand for long periods and lift up to 25 lbs
• Availability for flexible hours, including nights, weekends, and holidays
• Commitment to food safety and company standards