Customer Service/ Coordinator

Ogawa Fisher Architects is seeking a dynamic, detail-oriented, and customer-focused Customer Service/ Coordinator to join our team. This individual will play a pivotal role in maintaining and strengthening our client relationships. The successful applicant will demonstrate a deep understanding of customer service principles and a passion for problem-solving.

Responsibilities:

• Handle inbound customer service calls and resolve customer concerns promptly and professionally.
• Analyze customer data, identify trends, and develop strategies to improve customer retention and satisfaction.
• Collaborate with the sales team to identify upselling and cross-selling opportunities within key accounts.
• Coordinate with various departments to ensure seamless service delivery and resolve any issues that may arise.
• Regularly review customer feedback and market trends to suggest improvements to our products and services.
• Develop and maintain strong relationships with key stakeholders within client organizations.
• Conduct regular account reviews to track client satisfaction and identify opportunities for growth.
• Handle customer enquiries in a calm and professional manner.
• Ensure brand guidelines and service standards are followed.

Skills:

• Ability to communicate effectively to co-workers and customers in person, on the phone and over email.
• An understanding of what good customer service entails.
• Knowledge and experience of computer and email packages.
• Strong people skills and a customer-first mindset.
• Strong communication and interpersonal skills.
• Detail-oriented and organized.

Benefits:

• Health insurance.
• 401(k) matching.
• Employee discount.
• Vision insurance.
• Dental insurance.
• Volunteer time off.