Resident Services Director

At Tenfold Senior Living, you’ll make a difference for our residents—and for yourself.

Join our team. Become part of a connected community where you’ll work every day with amazing teammates and seniors, building relationships with people who genuinely appreciate your contribution. You’ll find opportunities to develop your skills and your career.

As the Resident Services Director, your ultimate responsibility is to deliver the Tenfold lifestyle to our residents every day.

Other primary responsibilities include:

• Ensure accurate and timely resident assessments, and prepare or approve all resident service plans and care plans, so that residents reliably receive the care they need when they need it
• Direct and supervise resident care by hiring, managing, scheduling and mentoring compassionate and competent Resident Services team members and, in collaboration with the Harbor Director, Harbor team members
• Consistently utilize and monitor eHR (electronic medical records), medication management and other clinic systems to ensure resident care is accurately tracked and delivered consistently with each resident’s care plan
• Educate and train all Resident Services and Harbor team members on eHR, medication management and other clinic systems to deliver consistent, quality care to all residents
• Responsible for maintaining regulatory compliance with all applicable agencies on all matters related to all resident care and safety
• Coordinate and communicate resident care needs with residents, families and residents’ medical professionals in a timely, transparent, and empathetic manner
• Deliver on the YUSM promise—that through individualized support, residents will feel youthful, stay useful, be spontaneous and remain mobile.

Team Leader Position:

This position is a team leader (i.e., department manager) and more than half of the individual’s actual time will be devoted to supervising more than two other team members on a regular basis. The individual is responsible for exercising discretion and judgment, with authority to make decisions on matters relating to resident care. However, as in any team, it’s imperative that this team leader fluidly communicate with other team leaders and the Executive Director on all matters of importance. The responsibilities of this position require that the individual remain accessible and on-call to address emergent issue related to resident care and will be required to periodically work evenings and weekends.

Qualifications:

• Bachelor’s degree or higher, preferred
• 5-7 years of experience leading a team of licensed or unlicensed caregivers
• Experience interacting with and deeply relating to seniors
• Meets all applicable licensing and background requirements
• Exceptional written and verbal communication skills
• Alignment with Tenfold core values: curiosity, creativity, resilience, compassion, intention and contribution
• Ability to work Tuesday - Saturday

Benefits:

• Medical, dental and vision coverage, eligibility the first of the month following initial 30 days of employment
• 401k matching
• Life and disability insurance
• Flexible spending plan
• 15 days of PTO annually, with increased days after year four
• 6 paid holidays annually
• Free daily lunch
• Paid professional development
• Tuition assistance program 
• Volunteer time off

We maintain a COVID-safe environment. All team members and residents must be fully vaccinated or be eligible for a reasonable accommodation due to medical or sincerely held religious reasons.

Tenfold is committed to advancing diversity, equity and inclusion within our organization and communities.