Coordinates all aspects of rental and used equipment such as creating and maintaining contracts, locating equipment, ensuring equipment readiness, coordinating preparation, inspection, repairs, transportation, and ensuring maintenance is scheduled and performed as promised. It also included managing the customer experience from accepting and negotiating the request, to establishing credit and invoicing. Collaboration across the sales, rental, used, service, and parts departments is a daily expectation.   

KEY RESPONSIBILITIES:

The following reflects the essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time.

Customer Service

• Maintain communication with customers throughout the rental process.
• Conduct equipment needs assessment to determine the best equipment solution and desired scheduling.
• Create and process quotes, credit applications, insurance requirements to customers / update as needed.
• Support the Accounting Team with overdue rental payments and dispute resolution.
• Work with Finance team to set up new customer accounts.

Rental Equipment Management

• Assist with coordination of seasonal planning for your respective branch and others on occasion
• Coordinate Outside Vendor Purchase Order Process: Re-Rent lifts, batteries, and chargers.
• Maintain Battery and Charger readiness. 
• Work with previous rental customers to increase new rental opportunities.

Used Equipment Coordination

• Request prep and repair quotes and open work orders for Used Equipment sales. 
• Manage branch-specific Used Equipment inventory including but not limited to; acquisition, location, status, availability, branch transfers, receiving and online visibility. 
• Provide photos for website sales to lead website coordinator as equipment becomes available and notify them when used equipment is sold.  

• High school diploma or equivalent. 
• 2-4 years of relevant and progressive office experience, preferably in an industrial environment. 
• Must possess strong customer service skills 
• Professional manner in person and on the phone with customers 
• Strong communication and collaboration skills; willingness to communicate transparently even when hard 
• Detail oriented with strong organization, time management and proven math skills 
• Ability to multi-task and shift priorities in a changing environment  
• Ability to work under pressure and use good business judgment 
• Ability to work independently and with others to problem solve and drive continuous improvement 
• Willing to train others and committed to ongoing personal development.
• Demonstrated ability to act in a way that is consistent with our values.
• Intermediate computer skills in MS Word, Excel, Outlook, and Internet.
• Ability to work independently and collaboratively.
• Ability to understand and follow written and verbal instructions in English.
• Demonstrated ability to act in a way that is consistent with our values.
• The ability to work at a branch office daily, if qualified for hybrid work-from-home status, then the ability to work independently at a home office that has high speed internet, with minimal to no distractions during work hours (7:30-4:30).
• Qualified background check and drug screening.

 Desired

• 2+ years serving as on-the-job mentor or supervisor of people.
• College degree in business administration.

 PHYSICAL ENVIRONMENT:

• Approximately 25% is spent seated at a desk, working on the telephone or at a computer terminal.
• Approximately 75% is spent bending, squatting, standing or moving about the work area.
• Position operates in a professional office environment with the requirement to visit and walk around a warehouse with fluctuating temperatures.
• Spend most days sitting at a desk, working at a computer terminal to input data, handle phone calls, and exchange electronic messages.
• Use the computer as a telephone, messenger, and work tool, so expect to wear a headset and use both a keyboard and mouse frequently throughout the day.
• Regularly sit, stand, and walk for long and short distances.
• Hear with or without correction to be able to interpret and receive information and directions.
• Communicate, verbally and in written form, regularly to describe and explain detailed, important, and accurate instructions internally and directly with customers.
• Occasionally lift and/or move material up to 25 lbs.
• Occasionally stoop, kneel, or crouch.
• Noise level is usually moderate.

Speaking/Hearing 

• Ability to speak read and write English fluently.
• Clear diction, correct grammar and acute hearing are necessary for effective communication with clients, vendors, management and other employees.

Vision

• Corrected vision close to 20/20 is necessary to effectively use computer screens, read reports and responding to correspondence and emails, driving equipment and/or vehicles.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.   

The policy of RJMS Corporation is to hire, train, and promote all persons in all job groups in accordance with the law, without regard to race, color, religion, sex, sexual orientation, age, marital or military status, national origin, gender identity, the presence of any sensory, mental, or physical disability, genetic information, or any other status or characteristic protected by local, state, or federal law. RJMS CORPORATION is an equal employment opportunity and affirmative action employer.