Inbound Sales Representative

Reporting to: Manager, Inbound Sales  

The Opportunity:

Lumens is a leader in luxury lighting, furniture, and décor, serving design-minded consumers and trade professionals alike.

We’re looking for an Inbound Sales Representative to consult with customers through phone, chat, and email. This role is about more than answering questions, you will turn interest into action by guiding customers through their purchase decisions, providing quotes, and following up to drive conversion.

If you’re motivated by helping customers and by hitting and exceeding sales goals with uncapped commission, this role will give you both.

What You’ll Do

      Sales & Customer Growth

1. Connect with customers via inbound calls and chats from consumer and trade customers, converting interest into orders.
2. Place follow-up calls and emails on open quotes and proposals to close sales.
3. Confidently consult customers on product details, pricing, and promotions.
4. Manage a sales pipeline with discipline, tracking progress and optimizing close rates.
5. Stay current on vendor updates, promotions, and product training. Receives inbound chats, including transferred sales chats, from current and potential customers.

      Customer Experience

1. Deliver exceptional service while guiding customers through luxury product selections.
2. Build rapport quickly and adapt to different customer types.
3. Transfer trade opportunities to the appropriate account management team when required.
4. Understand company policies on returns, replacements, and logistics, and transfer customers to the appropriate team when needed.

What You’ll Bring

1. 2+ years of sales experience with a proven track record in a call center, retail, or similar environment.
2. Strong influencing and closing skills, with comfort making follow-up calls to drive conversion.
3. Motivated by achieving and exceeding sales goals, with interest in uncapped commission earnings.
4. Ability to multi-task, prioritize, and adapt in a fast-paced environment.
5. Excellent communication skills, both verbal and written.
6. Experience with CRM tools (Salesforce, NetSuite, etc.) preferred.
7. Knowledge of lighting and home furnishings is a plus.

Why Join Lumens?

At Lumens, we are Enlightened by Design. We travel the world to source the best in contemporary décor, including exclusive pieces you won’t find anywhere else. Since our start in 2004, Lumens has become a leader in lighting, furniture, and luxury home goods, offering a best-in-class e-commerce experience with an expert service team of certified design enthusiasts.

Today, Lumens stands at the forefront of design innovation. Backed by The Flos B&B Italia Group, we’re poised for continued growth, with strategic connections to iconic global brands like Flos, Louis Poulsen, and B&B Italia. Join us if you’re passionate about design, committed to excellence, and excited about helping shape the future of modern interiors.

Commitments

People are at the heart of our business. We strive for an empowering and positive culture and working environment for our people. Therefore, creating a strong, diverse and inclusive team is essential for Lumens. For us, your expertise and motivation matter most. 

Location:

Sacramento, CA or San Francisco, CA

Compensation:

• Base salary + Commission OTE: $55,000 - $60,000 
• No earning ceiling beyond OTE

Benefits:

• Comprehensive health benefits
• 401k with company match
• 3 weeks of annual paid time off