Lead Behavioral Health Coordinator

About Elica Health Centers:

Join Elica’s mission and become a part of a team where every day is an opportunity to make a positive impact in your community!

At Elica Health Centers, we share a common goal: provide the best possible patient care to our growing community! Our passion extends throughout Elica, from the exceptional healthcare services we provide to our underserved patients at our Community Health Clinics and state-of-the-art mobile medicine program: Health on Wheels, to our Resource Center where we empower patients and members of the community to connect with resources to help them build healthy and full lives.

What You Will Do:

The successful candidate will be willing and able to:

Program & Department Support (25%)

• Provide administrative and operational support to the Behavioral Health (BH) Department and Leadership.
• Coordinate departmental workflows, trainings, meetings, and quality improvement initiatives.
• Maintain organized systems for documentation, reporting, and communication.

Lead Responsibilities (15%)

• Supervise and support referral staff to ensure efficient and high-quality service delivery.
• Address escalated concerns from patients, staff, and clinic teams professionally and effectively.
• Serve as a resource for BH workflows, referral processes, and program operations.
• Perform additional duties as assigned by BH Leadership.

Referral & Authorization Coordination (25%)

• Coordinate referrals and insurance authorizations for Behavioral Health, Psychiatric, and specialty services.
• Review, process, and track referrals to ensure accuracy, completeness, and timely scheduling.
• Assist providers, patients, and internal teams with referral and authorization inquiries.

Documentation (10%)

• Maintain accurate referral, authorization, and scheduling documentation within the EHR.
• Prepare and submit referral packets to insurance plans and receiving specialists.
• Ensure documentation remains organized, compliant, and aligned with departmental standards.

Referral Tracking & Follow-Up (15%)

• Monitor referral status, timelines, and completion to support continuity of care and patient safety.
• Conduct follow-up communication with patients, insurance plans, specialists, and care teams.
• Provide timely updates to providers and BH clinicians regarding referral outcomes.

Customer Service & Patient Support (10%)

• Deliver professional, patient-centered service in all interactions.
• Respond to patient concerns, phone calls, and inquiries with empathy and professionalism.
• Collaborate with clinical teams and external partners to support coordinated care and service excellence.

Benefits

Elica Health Centers offers a competitive, comprehensive benefits package designed to support your health, financial well-being, and work-life balance. Highlights include:

• Medical, Dental & Vision Insurance – Choice of PPO medical plans through Anthem Blue Cross, including a Premier PPO option with $0 in-network out-of-pocket costs, plus dental and vision coverage. Health Plans include care navigation and provider support resources to help with finding care, understanding benefits, and billing questions.Coverage options are available for individual and family tiers.
  Retirement – 403(b) plan with up to 4% employer match and immediate vesting
• Paid Time Off – Up to 3 weeks of vacation in the first year, plus 7 paid holidays and 1 floating holiday
• Ancillary & Voluntary Benefits – Employer-paid life insurance, Employee Assistance Program (EAP), Flexible Spending Accounts (Health Care & Dependent Care), and optional supplemental benefits

Eligibility: Benefits are available to employees working 30+ hours per week, effective the first of the month following 30 days of employment.

Compensation Disclosure: $28.00 - $34.00

The compensation range listed reflects Elica’s good-faith estimate of the anticipated hiring range for this position in accordance with California pay transparency requirements. Final compensation will be determined based on job-related factors, including relevant experience, education, certifications, skills, and qualification.

• Associate’s or Bachelor’s degree in Social Work, Psychology, Sociology, Health
• Administration, or a related Behavioral Health field required.
• Minimum two (2) years of experience in a medical clinic or healthcare setting processing referrals and authorizations,
• Experience with Electronic Health Records; Epic preferred.
• Knowledge of medical and billing terminology (ICD-9/10, CPT).
• Understanding of insurance requirements including HMO, PPO, Medicare, Medi-Cal, and other state/federal programs.

Additional Requirements

• Must have a current and valid California driver’s license and the ability to provide proof of personal auto insurance on the vehicle driven during working hours.
• If selected for an employment opportunity with Elica Health Centers, external hires must provide proof of immunizations (Hepatitis B, MMR, Varicella & Tetanus), tuberculosis clearance, and proof of COVID-19 vaccination status* prior to their scheduled start date. Please be advised that this position is subject to criminal background investigation and drug screen.

Physical Requirements and Work Environment:

The work environment is characteristic of normal office conditions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of

this job, the employee is frequently required to sit; use hands to handle or lift. The employee is occasionally required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet.

The employee may be required to run agency related errands and attend off-site meetings; the employee must be able to operate, maneuver and/or control a motor vehicle. In performing the driving responsibilities, the driver may sit for long periods. This requires intense concentration, particularly in poor driving conditions. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.